Comprehensive Continuous Performance Testing for Enhanced Customer Experience

Presenter: Arun Kumar Dutta

Customer experience is about knowing the customer so detail that organizations can deliver the personalized experiences with increased features and improved performance. To ensure enhanced customer experience, Organizations are much concerned about the time-to-market pressures. Performance parameters like speed, scalability, stability, availability are the most important factors for better customer experience. So, performance testing becomes very crucial every time application goes live. Continuous performance testing in your SDLC confirms that. However, it’s not covered in all the aspects. Comprehensive continuous performance testing is a superlative solution for greater customer experience which covers both shift-left and shift-right performance testing approach.


Comprehensive Continuous Performance Testing is an ongoing activity which started from requirement gathering and continues till post deployment. This article will assist us to know the values that can bring Comprehensive Continuous Performance Testing, how it assists in Enhanced Customer Experience and how to implement this inside any organization irrespective of methodologies.

Arun Kumar Dutta


Arun Kumar Dutta Test Manager-Performance Testing CoE, ATOS Arun earned a degree in Computer science from Jalpaiguri Govt. Engineering College, West Bengal, India in 2005 (college topper). He hails from Kolkata, India and is currently living in Webster, NY, USA. He is having 12+ years of managing E2E performance testing delivery experience in different types of applications- Citrix, Oracle Apps, Siebel, SAP, .Net, Java, Middleware, RMI Java, RTE, Web, Web Service etc. and domain expertise include Automobile, Telecom, Document Solutions, Education, Assurance, Aviation, Retail & Hospitality, Banking and Financial Services, Insurance etc. He has a keen interest in reading and writing different technical papers. He has worked across the globe as performance tester, performance test lead and now working as Performance Test Manager in ATOS Consulting- NAO.

Selected as a speaker for QA&TEST 2016-15th International Conference on Software QA and Testing on Embedded Systems in Bilbao, Spain.

Selected as a speaker for CAST 2017-12th annual conference at Nashville, TN, USA.

Selected as a speaker for ConTEST 2017 under Test Masters Academy at New York City, USA.

Selected as a speaker for BTD 2017-8th annual international Conference under Testing Summit at Brussels, Belgium.

Selected as a speaker for KWSQA- Monthly meeting at Waterloo, Canada.

Selected as a speaker for QA or the Highway -2018 at Columbus, OH, USA.

Selected as Speaker for Agile TD Mondays- Europe's greatest Agile Software Testing Event, Germany in 2017.

Selected as Speaker for Software Test Professional Webinar- The Leading Global Conference on Software Testing, USA in 2017.

Selected as Speaker for Software Testing Board Webinar, India in 2018.

Paper published in Agile Record, The Magazine for Agile Developers and Agile Testers, Germany in 2016.  Paper published on EuroSTAR Huddle, European Software Testing Community in 2017.

Globally Best Whitepaper in Atos Software Testing Whitepaper Competition in 2015- Published in Atos Sales Portal.

Selected as Expert (QA/Automation Engineering & Applications: Testing) as per “Atos Group Expert Policy” in 2017.

Accolade Silver for the ATOS C&SI India-GDC “One Great Idea with a Differentiating Solution” in 2016.

Selected As 10 Best Global Performance Testing White Paper for Cognizant Pansophy in 2009.

Linkedin Twitter @jgec_adutta

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